March 27

Day Thirty Five

Remember when I said that I was primarily sticking it out because I felt loyalty to my coworkers and without them I wouldn’t be going through this? It’s true and days like today really drive that home. Today we were all exhausted, tired of being jerked around by Borders, the liquidator and customers and most of us were finding it hard to keep a fake smile pasted on my face much less find a reason to put a real one on. And it showed.

Of course it’s hard not to be short tempered with customers when yet another person is complaining how their fifty percent off books are still too expensive (when two book are under $11), bringing up a pile of books they “don’t know if they’ll get”, want to know why you don’t have this week’s new releases (at liquidation prices), want to complain because they can’t use the bathroom (or they just wander up to use it anyway) or yell at a manager because we won’t help them move the fixture they bought. And sadly it occasionally spills over to snappiness in dealing with each other. It’s amazing how much of a difference smiling faces and people at your side makes when it comes to dealing with this.

In other news we have this article from PW that I forgot to point out last night. Long story short here’s a run down of the key points:

  • Borders will keep it’s TN distribution center open (the closure was announced in February, before Chapter 11 was filed) but close their PA distribution center. (Three hundred+ of those employees are getting severance packages.)
  • Borders asked for permission to enact a “retention plan” which includes between $4.7 million and $7.1 million in bonuses to upper level management to keep them from jumping ship during the bankruptcy.
  • Plus another $1.2 million to keep “store director level employees”.
  • They also admitted 70% of the top 17 employees have been with Borders less than 18 months.
  • The company providing the extended warranties to people who purchase the plan to cover their ereaders bought from Borders has reported that Borders hasn’t paid them and are demanding payment or they’ll refuse to honor warranties.
  • Borders also petitioned to be allowed to return stock they got before they declared bankruptcy for credit now (even though they probably haven’t paid for the product in the first place, which would essentially make the publishers not get paid for books they sent, then also have to give Borders credit for returning it.)

A commenter on the PW article says:

So Borders is offering severance packages to the distribution center employees? That’s as they should. Guess how much severance they’re paying to the thousands of us who’ve been with them for years and now find ourselves working liquidation sales in closing stores? NOTHING. NO SEVERANCE. Nor are we allowed to transfer to a non-closing store. When our stores close, everyone–from the GM’s on down–will just be booted out with nothing but an insincere “Thank you.”

To which I have to answer, “Wait, you got a thank you?”

March 25

Day Thirty Four

Last night I got the email meant for Borders Rewards Members saying it was our last week. This morning when I went in no one knew anything other than they, too, had gotten the email. No one told anyone actually at the store anything, which is actually completely typical of our interactions with Borders. I learned pretty quick allowing emails was the only way to actually know what promos were coming up, which is ridiculous. At the very least how can we effectively promote what Borders wants us to when they don’t tell us anything?

And of course, I want to send a big Fuck You out to Borders who couldn’t even have the decency to email us that this was our last week and instead let us find out this way.

Did I mention we also had to cut hours for the next week, which will be our last week, which, yay fun!

The good news is my kids’ Spring Break starts the 4th so after this is all said and done I will get a glorious week full of no work and tons of family time, which right now feels pretty damned awesome.

March 24

An Important Note about Dorchester

After months of troubles, including failing to pay royalties, changing contracts without notice, publishing books that hadn’t even had the advance money paid, putting up digital versions of books they no longer owned rights too and more authors formerly or currently contracted to Dorchester (Leisure, etc.) have come out publicly to ask readers NOT to buy from Dorchester.

A number of reviewers are also refusing to review anymore Dorchester books. I don’t necessarily support than one, so I will be encouraging readers to buy used print and including the following note with any review of a Dorchester book I review.

Important Note- 3/24/11: Many Dorchester (which includes Leisure and more) authors have recently announced that Dorchester has been failing to send their royalty payments since mid-2010 and is also selling digital copies of books they no longer own the rights to and haven’t owned the rights to since December 2010. Furthermore they are refusing to release rights to books they aren’t paying royalties on and using you, the reader, as their excuse. More information is available at briankeene.com and while there are many wonderful writers under the Dorchester umbrella I have to, at this time, highly recommend that no one buy new books, print or digital, from Dorchester as the money is NOT going to the authors as it should.

I’ve been discouraging people from buying Dorchester books because of this for months, but now I’ll say it outright. It’s wrong and we are in a position to do something about it. Or rather we can not do something about it by not supporting a publisher who is ripping people off (and furthermore completely disrespecting their customers by refusing to address their concerns.)

Serial Ringleader and all around genre bad boy is keeping track of news and the ripple effects of the movement here.

(Also, I should apologize as it’s been pointed out to me that Dorchester does not own Kensington and I’ve been including that in Dorchester’s imprints.)

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March 24

Demonglass by Rachel Hawkins

Hyperion, 2011
ISBN: 1423121317
Available: New

What started off as “Harry Potter goes bad girl” jumps ahead from Magical Reform School drama to Major Magical Uprising in this second book from Rachel Hawkins. In Hex Hall, main character Sophie Mercer learned she wasn’t just a witch, but that she was also a demon, when she had to battle her own summoned grandmother. In Demonglass, Sophie leaves Hex Hall to spend summer vacation with her father, head of the Prodigium Council. She’s supposed to learn more about her powers and strengthen her shaky relationship with her dad. Instead, she learns someone is creating demons (by sacrificing Hex Hall students) to start a war against other magical sects.

While it starts out slow and ends in a cliffhanger, and Sophie is dragged into the mystery rather than finding her own way in, Demonglass is a great paranormal read. Sophie is engaging, not obnoxious, a lead character whose specialness is a source of conflict and caution, not angst. Highly recommended for libraries seeking a strong YA base, and a bridge between the Twilight and House of Night books to keep readers engaged.

Contains: mild language, alcohol, fight scenes

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March 23

Day Thirty Two

I’ve been wondering for th last few days how this liquidation is affecting authors whose books are on the shelves, but are in no position to do anything. We had a local author come in an buy her own books, but she’s “traditionally” published and I can’t help wonder what’s happening to those whose books we have from local or self published authors.

This is exactly why the Borders policy of only taking books that are commercially distributed by places like Baker & Taylor and Ingram is actually a good thing, no matter what the authors I’ve heard throwing fits about it think.

When we went into liquidation the liquidators became the new owners of everything in the stores (save fixtures and equipment which are leases, such as our WiFi equipment and Paperchase fixtures.) At that point also I believe the way it works is Borders declares all that stock loss and if you (as a company) want to be paid for it you have to join the debtors list.

I could be wrong but I’m almost positive that authors will not see a cent of the money for their books currently on the shelves or that have been sold from liquidating Borders in the last month without action on their behalf by their publisher in the legal proceedings.

For those of you not in the other side of publishing here’s a fast and dirty description of what happens: You sell a book and the publisher gives you an advance, that is a lump sum (usually divided into three or four payments paid out at certain key moments, like the signing of the contract and the acceptance of the final version of the manuscript) that is supposed to represent the amount of money they expect to pay you in royalties over your book’s publication life. There’s a lot of debate over advances these days since this front-heavy method of payment is often inaccurate and yet authors traditionally want a big sale up front rather than a bigger percentage from each sale. But that’s a debate for another time.

Publishers then pay all the other costs, like cover art, editing, formating, distribution and printing. They ship the book out through places like Ingram. Ingram takes orders from bookstores who are supposed to guess how many copies of each book they think they’ll sell and order appropriately. (Supposed to is a key term, the truth is stores don’t, and Borders has been known to over order, then return a bunch of books they over ordered to get credit to order more, which has caused some huge problems with smaller presses who simply cannot absorb those kinds of costs.) At this point the only money the author has seen is the advance.

Then the books get put on the shelves. They sell. Or they don’t sell. They are reordered or not. Eventually there is a time to pay up and the bookstore pays for all copies they have actually sold and either keeps the rest on the shelves or sends the extras back–get this–at the publisher’s expense. Sometimes the whole book is sent back. Sometime only the cover. Sometimes those returned books get remainered and sold as bargain. Sometimes they get pulped and go nowhere. But authors do not get paid for books ordered, they get paid for books sold.

(There are a few people at my store who don’t know this, who think that authors have already been paid for all the books when they get to stores. That’s not true.)

Publishers keep a tally of the author’s cut of the sales. They usually keep a portion of this royalty due back to cover the cost of returns (so they aren’t paying out for books that eventually get returned to them). Authors do not see a dime of royalties until the books has “sold through” or earned as much money as they were given in advance. If you get an advance of $5000 you don’t see anything until you earn $5001.

I want to think that publishers understand and at the very least won’t drop an author for low sales if those sales were impacted by 200 bookstores going into liquidation and not paying up monies due. But I’m not that naive. And they certainly aren’t going to pay the authors if they themselves aren’t getting paid.

By declaring bankruptcy Borders has told publishers, landlords and everyone else that they have no intention of paying their bills unless you take legal action against them. Now consider that once you involve courts, mediators and lawyers you immediately start to cut into what a creditor can actually get (IF, and that’s a big if, the corporation is even in a position to pay at all. It’s completely likely that creditors will get a judgment against Borders but never get an actual payment. If publisher don’t get payment they’re not handing anything over to authors.

Now, it could be worse. Self publishing has become really popular, and while it’s a fight it’s also completely possible for you to self publish your book, get an account with a distributor, call up your local Borders sales manager and get you book in the store. Well, I mean, it was possible. Not so much anymore. But we do have a number of local authors who have self published or small press published books that we have orders and had on our shelves (the Haunted Louisville books have been pretty popular).

There’s been the ongoing question in a world where JA Konrath and so many others can make a better living self publishing whybother with commercial publishers. Well this is exactly why. For a “traditional” author the publisher automatically goes to court (and keeps the records to prove debt, pays the lawyers to prepare the documents, and pays legal fees, not to mention travel fees, etc) on behalf of their authors because their authors’ owed money is their owed money. So a “traditionally” published author doesn’t have to do anything, like learn which papers to fill out or find a lawyer that is on their side, or try to get sales records, etc to have someone fighting in all this murkiness for them.

A self published author might have the distributor fighting on their behalf. They might also not even find out that they have five or ten books on the shelves of a closing store until they walk in and see them pawed over with the other books. There’s a big delay in most things in publishing, so it might take you six months to see that Borders had ordered your book (honestly I’m not sure because I haven’t ever been in the publisher position with direct dealings with Ingram or any other distributor. If anyone else has better information I would love to hear it.)

Of course most people out there having this crazy success with publishing are doing so through Amazon and B&N (which is another reason Borders is falling behind, but that’s besides the point). However B&N isn’t doing as well as a lot of people think. Publishers Lunch reported today that what little interest there was in B&N after it put itself up for sale has waned. And Publishers Weekly has reported that Books-A-Millions’ sales dropped last year. (Not surprising, but it should go to show that the whole spectrum of book sales is changing, not just Borders.) And if you think going through this kind of thing as an author is bad imagine if Borders was the only place to ever carry your books (which is what Amazon is becoming).

What authors have to hold onto right now is the same thing we employees do, that life doesn’t end after this because there are other bookstores, other opportunities out there. And hopefully we can also remind ourselves that we’re not alone in being affected by this.

If you are an author and have ever had a reading or event at a Borders I’d love to hear about your experiences, good or bad.